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Suggestions & Comments


Testimonials

Caulette McBride
Date: Oct 03, 2009


We had lots of opportunity for practical use, tips to navigate, very receptive to questions.
Business Communications

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Details

Date
Duration

1 Day

Class Size
Class Size

~15

Time Times

9:00-4:00

Computer Computer

Provided

Training Manual Training Manual

Included

Price Price

$235.00 + GST

Course Description

It takes less time to communicate effectively, yet so many people overlook this fact by not learning how to do it. Solid communication skills can give any organization a huge competitive edge. This Business Communication Course is designed to give you the skills you need to communicate your desires and needs both effectively and efficiently. The course is great fun and engages the students in activities and scenarios to better demonstrate the techniques and skills being taught.

Target Audience

This seminar is directed towards small business owners and business professionals who wish to get more done with less confusion and wasted time and thus avoiding discruntled employees, vendor, and clients.

Learning Objectives

Upon successful completion of this Business Communication course students will be able to:
  • Use a Multitude of Comminucation Techniques.
  • Make a Positive First Impression.
  • Build rapport.
  • Ask and Answer Relative Questions.
  • Use Nonverbal Communication, Give Feedback, and Empower Employees.
  • Communicate with Peers, Supervisors, Subordinates, and Clients/Vendors.
  • Gather & Promote Ideas
  • Initiate and Excell in Negotiations.
  • Effectively Handle Human Resource Issues
  • Understand how Communication canĀ  define your Companies' Image
  • Build a Better Personal and Professional Image

Features

Business Communications
Secure Payments
Seperator

Upcoming Classes

Seperator

Course Outline

Morning

Communication Styles, Tone, and Method
  • Identify primary and secondary communication styles
  • Communicate using various verbal and non-verbal modes
First Impressions
  • Understanding the Importance of first Impressions
  • Building Rapport and Establishing Creditability
  • Building Positive Relationships
Benefits of Feedback
  • Learn the Benefits of Feedback
  • How to Accept Positive Feedback
  • Use Effective Paraphrasing
  • How to Provide Positive Feedback
Supervisors
  • Different Styles/Types of Supervisor
  • Interacting with an Ineffective Supervisor
  • The Benefits of Efficient Communication Techniques with Supervisors

Afternoon

Communicating with Colleagues and Subordinates
  • Boundaries and Guidelines for Communicating with Subordinates
  • Own up to Your Mistakes: Apologizing to your Subordinates
  • Appropriate Steps to Refusing a Request
  • How to Dismiss a Subordinate
Customer and Vendor Communication
  • Respond to customer inquiries/complaints
  • Reject a vendor contract without rejecting the vendor
  • How to Address a Complaint to a Vendor
  • How to Compromise Effectively
Organizational Culture
  • Understanding Organization Culture
  • How to Communicate the Cultural Needs of an Organization in a Positive way.
  • How does Organizational Culture Affect Interpersonal Communication
  • Identify ways Managers can build Positive Culture

Instructors

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Register Online

To begin registration, please select the date you would like to attend.